Customer Care

Contact Us

For assistance on product, sizing or styling, email  For inquiries on placing an order, returns, exchanges or general questions, call 1-888-420-3334 Monday – Friday 9AM-6PM ET or email

Please note that Customer Care will be closed on the following dates due to the holidays: December 25, December 26, January 1, and January 2.

For questions regarding Tibi Events, Public Relations or commercial sample requests, email
For wholesale information, contact
For marketing and business development inquiries, email
For career inquiries, email
For internship inquiries, click here.


How do I place an order?

Orders can be place on or by calling 1-888-420-3334 Monday-Friday 9AM-6PM ET.

What if I lose my Account Password?

Submit a “Forgot Your Password” form upon login, and a temporary password will be emailed to the email address listed on the account.

Will I be taxed on my purchase?

We only charge tax for shipments to New York and Georgia in the US. International orders are subject to duties and taxes paid for by the customer to the carrier upon delivery.

Can I return my order to the Tibi Boutique?

All returns and exchanges must be shipped to:
50 Innovation Dr.
Brunswick, GA 31525

What is the price adjustment policy?                                                                                                                                                                              

We offer price adjustments in the form of store credit on full price products that have been reduced within 7 days of purchase. Items purchased with a promotional code or during a flash or sample sale are not eligible for a price adjustment.


Please reference our Size Chart to find the right size for you or for personal assistance, call 1-888-420-3334 or email