Shipping and Returns

 

Standard Shipping Policy

Once your order has shipped, you will receive an email with a tracking number and an expected delivery date. However, Tibi cannot guarantee transit time as unforeseen circumstances may delay delivery once your package has left our facility. Our selected carriers do not guarantee a specific time of day for expedited delivery services nor does expedited delivery include weekends.

For packages that are turned down at delivery, customer will be responsible for all duties, taxes and shipping costs to and from the United States. These costs will be deducted from the customer return.

Tibi.com shipping charges:

Australia
DHL Express $100 AUD

Orders are processed the same business day if placed by 2pm ET.  Ground orders are processed within 1-2 business days.  Allow 2-3 business days to process your order during sample sales, promotional periods or on a holiday.

Please note our delivery times:

Australia Express 7-15 Business Days

Standard Return Policy

We want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, you may return your purchase according to our Return Policy.

For orders shipped to Australia,  Tibi.com will accept returns of full price merchandise within 20 days of the date on which items are delivered to you. Upon receipt of your return request we will send an email containing a return shipping label. If you choose to use the label provided by Tibi.com, the return shipping fee of $100 AUD will be deducted from the amount of your refund. Exchanges are complimentary, but must be for the same style that was originally purchased. Please note both returns and exchanges must be sent back to Tibi from Australia. If the customer chooses to use the shipping carrier of their choice, they are responsible for any applicable duties & taxes to The United States.

All sale, sample sale, and special items* are final sale and may not be returned.

*Special items include: Reinhard Plank for Tibi Straw Hats, Anita Ko for Tibi fine jewelry, Paige Novick jewelry, MSK Scarves, and Gift Cards.

Returns must be received by Tibi in their original condition, not having been worn or altered, and with all original tags, belts, designer packaging, and other items which may have accompanied your purchase still attached. Shipping and handling charges are non-refundable unless item is damaged or Tibi has made a shipping error.

How to Request a Return
To request a return, log in to your Tibi account and select the order number from the My Orders tab. Click on the “Return” link on the top of the page and fill out the form for the item(s) you wish to return.  Select “Submit” to request authorization for the return.

Your RMA number will be sent to you via email once your request has been authorized.  Write the RMA on the return portion of your invoice and include with your shipment.